Freshworks

Emerging52% confidenceProfile verified Jul 22, 2026

Strategic importance is our editorial rating of how central this entity is to the technology landscape we track; confidence reflects how well-sourced and current the underlying evidence is.

Chokepoint Score

no direct dependencies recorded in the graph

Steady

Momentum

insider filing activity unchanged since last check

Headquarters

San Mateo, California, USA

Website

www.freshworks.com

Employees

6,500 (2026, approximate)

Founded

2010

Listing

FRSH · NASDAQ

Market Cap

$3.09B

Revenue (TTM)

$871.17M

Price

USD11.18 (+4.58%)

Market data as of Jul 29, 2026, 11:25 AM · Source: Yahoo Finance (delayed). Not investment advice.

Overview

A customer engagement and IT service management software company (Freshdesk, Freshsales) targeting mid-market businesses, identified among the enterprise SaaS companies embedding AI capabilities into customer support and CRM workflows. Q1 FY2026 revenue reached $228.6 million (+16% YoY, beating the $223.3 million consensus), with Freddy AI Copilot customer growth exceeding 80% YoY and AI penetration in its Employee Experience (EX) segment nearly doubling to over 20%. On May 5, 2026 the company announced cutting about 500 roles (11% of its workforce), with CEO Dennis Woodside noting more than half of Freshworks' own code is now AI-written.

Strategic Connections

HubSpot: Freshworks competes with HubSpot in CRM and customer engagement software for small and mid-market businesses.
Cloud Computing & Data Centers: Freshworks provides customer engagement and IT service management SaaS within the broader cloud computing industry.

Strategic Risks

Competitive pressure from larger CRM platforms with broader AI investment budgets
May 2026 workforce reduction (11%) signals AI-driven restructuring of engineering and support headcount

Future Outlook

Continued focus on mid-market customer engagement AI features
Freddy AI Copilot and EX segment AI penetration are positioned as the primary 2026 growth wedge; Q2 2026 results due August 4, 2026

Sources

4 sources, 60% average source confidence — full citations in the Full Analyst Report.

Generated by InsightNodes — Technology Intelligence Platform. This report reflects sourced, evidence-backed information as of the dates cited above and is not investment advice.

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