Enterprise Software

Freshworks

Emerging52% confidenceProfile verified Jul 22, 2026
OverviewIndicatorsSourcesDependency mapStory

A customer engagement and IT service management software company (Freshdesk, Freshsales) targeting mid-market businesses, identified among the enterprise SaaS companies embedding AI capabilities into customer support and CRM workflows. Q1 FY2026 revenue reached $228.6 million (+16% YoY, beating the $223.3 million consensus), with Freddy AI Copilot customer growth exceeding 80% YoY and AI penetration in its Employee Experience (EX) segment nearly doubling to over 20%. On May 5, 2026 the company announced cutting about 500 roles (11% of its workforce), with CEO Dennis Woodside noting more than half of Freshworks' own code is now AI-written.

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Leading Indicators

Hiring and patent filing trends — the underlying numbers Momentum is computed from. Insider filing activity is tracked separately under Sources below.

Steadyinsider filing activity unchanged since last check
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Sources

Every claim traced to a primary source — evidence, recent activity, and insider filing behavior, all in one place.

Evidence

4 sources · 1 government/SEC filing · 60% avg. source confidence

Insider Filing Activity

16Form 4 filings, trailing 90 days0 since last week's snapshot

Counts filing frequency only — transaction direction/size wasn't parseable from the sampled filings · sourced from SEC EDGAR · as of Jul 28, 2026

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Dependency Map

What Freshworks depends on below, and who depends on Freshworks above — click any node to make it the new center, 3 levels deep.

2 levels3 levels5 levels

Connection type

Investment
Dependency
Supply Chain
Development
Enablement
Competition / Other
Succession

Click any node to make it the new center. Scroll to zoom, drag to pan.

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The Story So Far (last 6 months)

Feb 2026: Freshworks FY2025 Annual Report (Form 10-K), filed with the SEC→Apr 2026: Freshworks among enterprise SaaS companies embedding AI in 2026→May 2026: Freshworks cuts 11% of staff as CEO says AI writes half its code

Auto-generated from this entity's dated milestones, relationship updates, and sourced evidence — not AI-written, just sorted.